FAQs

Tips for Guests:
We want everyone attending a live performance to have the best experience possible.

Please remember to turn off or silence electronic devices – including cell phones, pagers, smartphones, games, computers, watches, or anything that may sound and disrupt the performance.
Please refrain from using your cell phone during performances. The light from your device can be disruptive to others.

Are children welcome?

Children are welcome at events. Some shows, if not appropriate for children, will note restrictions on the website. Children over age 2 must have a ticket.

Can we still be seated if we are late?

Each show’s producer, presenter, or artist determines the seating policy for late arrivals. In some instances, patrons may be refused late seating or must wait to be seated until an appropriate interval in the performance.

Can I bring my camera/recording device?

Due to copyright laws and contractual obligations from artists and production companies, taking photographs or recordings is strictly prohibited.

Are you ADA Accessible?

The Clayton Center for the Arts provides accessibility for patrons with special needs. For accessible or special needs seating, please inform the Box Office at 865-981-8590.

The Clayton Center offers Assisted Listening Devices for patrons with hearing disabilities. This service is free of charge and is available for most performances.

Sign-interpreted performances may be arranged in advance by contacting the Clayton Center Box Office.

Are concessions available?

We invite you to enjoy a drink or a light snack before and during Clayton Center performances. The Clayton Center bar serves wine, beer, liquors, soft drinks, water, and light snacks. Cash or credit cards are accepted.

What about inclement weather?

If a performance is canceled or rescheduled due to inclement weather, you will receive notification from the Box Office via e-mail or telephone. You will receive a refund if the performance is canceled. However, if the performance is rescheduled, you may choose to receive a refund or exchange for an alternate performance of equal value.

Where are the restrooms?

All restrooms at the Clayton Center are wheelchair accessible and are available on both levels of the Clayton Center on the Box Office side of the foyer. Family restrooms are also located on both levels.

Is there an ATM onsite?

For your convenience, an ATM is located inside the Grand Foyer to the right of the Box Office.

Are pets welcome?

We all love our furry friends; however, pets are prohibited in the Clayton Center for the Arts. Service animals are, of course, allowed to accompany their owners if adequately designated.

Is there a lost and found?

If you misplace something during your visit, please call the Box Office at 865-981-8590 during regular hours, and we will be happy to search for our lost and found items.

What if I lose my ticket?

Please contact the Box Office if your tickets are lost or stolen. Proof of identity will be required to reprint. If tickets are purchased through an unauthorized third party, they cannot be reprinted or refunded. Only purchase tickets from the Box Office, at claytonartscenter.com.

How can I volunteer?

Click HERE to sign up to volunteer.

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